ANSWERS TO QUESTIONS

How big is the H2Y bottle?

Our infuser bottle can hold up to 16.9 fluid oz. (500 mL) of liquid.

Is the bottle BPA free?

Yes, the bottle is 100% BPA free.

Is the bottle dishwasher safe?

It is a good idea NOT to put you H2Y bottle in the dishwasher!

How do you ship?

We ship via UPS and USPS. You can select both the carrier and delivery method.

Do you offer worldwide shipping?

Yes! We ship to over 70 countries world wide as long as a valid address is provided.

How long does processing and shipping take?

We try to process and ship all orders within 24-48 hours of receiving them. Shipping depends on where you are located in the world. All orders are shipped from our location in New York.

How can I track my order?

Once we ship your order, a tracking number will be e-mailed to you so you can easily track your order!

Something on my bottle broke, do you have replacement parts?

At this time we do not have replacement parts. We are proud of our bottle and feel like it stands up to a fair amount of wear and tear. If you have any concerns or a specific issue you think we should know about, feel free to contact us!

Does H2Y yerba mate contain caffeine?

Yes, yerba mate contains caffeine. Yerba mate has less than half the caffeine of coffee. Because of this, generally speaking, it is easier on the stomach.

Can I add anything to H2Y to improve the taste?

Of course! Mint is most commonly added, creating a refreshing taste. A slice of lemon can also be used. Be creative.

Is H2Y a weight loss/diet program?

We believe very strongly that the H2Y hydration system and the countless benefits of drinking yerba mate. At H2Y, we are proud to offer a product that isn’t a shortcut. Hydrate better. Eat better. Exercise more. And be a healthier, happier you!

What is your return/refund policy?

Returns and refunds are dealt with on a case by case basis. E-mail us if you have any issues! info@h2yerba.com

If we have not answered your questions please send us a message using the form below:

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